Crisis Communications

Sat, 01/11/2014 - 07:32

Event Report: #NRF14 Preview - Retail's Big Show Hints At Lessons Learned In #MatrixCommerce

Mon, 01/06/2014 - 06:29

News Analysis: Microsoft Dynamics CRM Acquires Parature For Customer Service Capabilities

Mon, 01/06/2014 - 01:10

News Analysis: Verint Announces Intent To Acquire Kana For $514M

Thu, 01/02/2014 - 04:53

Quips: #CES2014 Preview - Trends In Digital Disruption For Consumers Center Around Mass Personalization At Scale

Sat, 12/28/2013 - 13:32

Trends: 10 Trends for #Cloud Computing in 2014 To Dominate #Digital Disruption [Slide Share]

Tue, 12/24/2013 - 11:51

Tuesday's Tip: Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as Target's)

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