Cupertino Ray Wang Ray R Wang Business Objects England Ireland Manchester Manchester Central (GMEX/MICC) R "Ray" Wang; SAP UK and Ireland Users Group user event user group events user groups Apps Strategy Cambridge Enterprise apps strategy Hyatt Regency Cambridge Massachusetts Sapience speaking engagement ADP Advanced Systems Integration AFS Technologies AMR Research BAE Systems Bersin & Associates Blue Martini Borland Software Business 2.0 Callidus Software Capgemini Catapult Thinking Cognizant Cognizant Technology Solutions Collins Computing Deloitte Dianomi Edutrek International Emedia Epicor Epicor Software Eurofighter Greylock Partners GXS hcl HCL America HCL Axon HP Enterprise Services i2 i2 Technologies IFS Informa Telecoms and Media Infoseek.com Infosys Infosys Technologies Ltd. InnoVentry JD Edwards JDA Software Jefferson Wells International Jim Bozzini Leighanne Levensaler Mahindra Satyam Microsoft Dynamics Mike Stankey OptionEase Oracle Patni Patni Computer Systems People Whispers Peoplebase PeopleSoft Phil Fehrst PolyServe Remedy Software rimini street Sage Group sage software Siebel SmartForce SumTotal Systems Synaptris SystemLink Enterprise Solutions The Funding Partnership Tim Fortier Time Inc. Interactive Tony Kender Ultimate Software Vigor Wednesday's Whispers WorkDay 3rd party maintenance best practices bill of rights Contract Negotiations contract strategy enterprise applications enterprise apps Enterprise Business Apps Enterprise Business Apps Vendors Enterprise Software Enterprise Software Licensee Bill of Rights ERP IT Strategy license credits to new products license fees license policy license returns maintenance fees software contract reviews software licensing software licesing and pricing software ownership costs software pricing sourcing Third Party Maintenance total account value Tuesday's Tip vendor management Vendor Selection business requirements business solutions CDC Software channel programs channels cloud computing Exact Software financing options Infor Lawson market strategy Microsoft Microsoft Business Solutions Microsoft Office NetSuite QAD SaaS smb SME social enterprise apps Software Ecosystems software trends software vendors Syspro vendor financing vendor strategy VM Ware Web 2.0 CUE Herbert B. Gonzalez Convention Center Lawson Global Users Group Lawson Software San Antonio Texas user conference vendor events Gaylord Texan Hotel & Convention Center sterling commerce Sterling Commerce Customer Connection Atlanta Georgia Georgia World Congress Microsoft Dynamics Convergence las vegas Nevada The Palazzo Tibco Tucon AX Decisions 2009 Industry Event Microsoft Dynamics AX virtual event bill of collaborative research customer bill of rights license parking procurement Software as a Service software ownership lifecycle Thursday Thursday's Thanks data import eBau Friday's Feature information quality master data management MDM Pursima SaaS offensive #oow09 California Charles Phillips event report Exadata Moscone Center Oracle mix Oracle Open World Oracle Partner Network partner ecosystems partnerships san francisco Trip Report Oracle Fusion Apps Oracle Fusion Middleware People Sun Microsystems Altimeter Group crm; Enterprise 2.0 Research Report (Source: D&B ) customer relationship management (CRM) deployment options future of business IBM Launch News Analysis order to cash Uncategorized usability user experience users Ariba boomi business process business process management business process optimization canonical data models cast iron systems CIO commoditized business process Concur data governance data integration design phase hybrid deployments informatica Jive Jive Software line of business long term apps strategy middleware platforms Open Air peanut butter and jelly Pervasive Software saas integration SalesForce.com SnapLogic SOA SocialText Talend Xactly BAM BPM business activity monitoring Epicor 9 Epicor Everywhere HR human capital management Microsoft.NET Product Review Progress Software role-based design Search ue ui user interaction ux business process transformation cdi customer data integration Customer Hubs data stewardship Trends eCommerce product road maps Blackboard Deltek Manhattan Associates Quarterly Financial Tracker revenues RightNow SII Software Insider Software Insider Index Taleo business execs Business Suite 7 customer advisory boards enhancement requests role of user groups SAP Business Suite 7 SAP Enterprise Support SAP User Group UK & Ireland 2009 Accenture Alphablox and Garrison Andersen Consulting Apple AT Kearney Aurigin Systems Bates Advertising Booz Allen & Hamilton CA Cadbury Schweppes CCL Group Charlie Isaacs Chuck Gillespie Clear Stake Computer Associates David Stanley DEC Digital Equipment Corporation DNA Stream Dr Pepper Eric Christiansen eWeek Forrester Research Gartner GE Healthcare Graybow Communication Group Hewitt Associates IBM Global Services IDG Enterprise Infor Global Solutions GmbH Initiate initiate systems Intuit Intuit Quick Books Invest.change ITT Gilfillan Jeff Comport John Tae Park Joseph Loveless Justin Floyd Marcel LeBrun McAfee Michael Hickins Michelle Blackmer Mongoose Cricket netbooks Orange Business Services Paul Primus Knowledge Solutions Radian6 Ridgely Evers Rifkind Robert Humphrey Robert Schriesheim Rockwell International Saba Sanjay Poonen SCORE Siemens Snapple Sriram Venkat Stefan Schulz Stephen Harvey Symantec Thomas Wailgum Thomson Legal & Regulatory Toshiba America Medical Systems TRW Unimax Vecta VERITAS Weiss WGSN Wharton Wipro Ziff Davis Enterprise innovation Speaker Notes benchmark performance customer service DSAG It's the relationship It's the relationship stupid! lessons learned Maintenance Hike spend management SUGEN 2010 archiving best of breed CastIron disruptive disruptive technologies EMC enterprise architecture EscrowTech Google Google Apps Engine hybrid IBM Blue Cloud IBM Optim InnovaSafe integration Iron Mountain market trends Microsoft Azure NCC Group OpSource PaaS pervasive platform as a service RainStor SaaS Bill of Rights SaaS escrow SaaS strategies software bill of rights software escrow storage Zoho business drivers business value entry points kpis outcome focused Boston Boston Park Plaza compliance software cost reduction CTO custom development Delivered Innovation economic recession ecosystems Jim Hagemann Snabe John Wookey Microsoft Sharepoint Microsoft Silverlight Peter Graf SAP Business By Design SAP Influencer Summit SAP OnDemand Large Enterprise Acresso Software Alexis Karlin Alterian Anders Trolle-Schultz Andrew Kisslo Application Partners Arrowsight Axentis Basware Berling Capital Bill Geist Bob Suh Bruce Richardson Cambridge Technology Partners CCL Group PLC cognos Crayon CSC Index Denmark Endeavor Information Systems Eurocloud Eventbrite Experian Feisnstein Kean Healthcare Flexera Fornebu Consulting A/S General Electric Glenn Gruber Gloucester County Chamber of Commerce GV Rao Headstrong Hotelzon Technologies and Development iGate Global Solutions Illinois Department of Veteran's Affairs Inc. International Aid Jari Tavi Jessie Paul Joanne McCool John Taschek Joseph Stanhope Kyocera Electronics LLC Lonely Planet Loyalty Agent Ltd. Marina Kosmatos MarketerNet Michael Corkery Michael O'Kelly Mitch Wagner Neolane Ness Technologies Norsoft Norwest Venture Partners Offbeat Guides Ogilvy & Mather Oracle Applied WebCenter Solutions Pansophic Systems Parlex Corporation Pascal Sero PaulWriter Perot Systems Power Paper Primavera Systems PS Village Red Cloud Bank Reichhold Roger Bottum Scientific Atlanta Sony Pictures Entertainment SSA Global Stephen DePooter Sutter Hill Ventures Symphony Services System Software Associates Tagged Tamara Mendelsohn Ternary Software Whitman-Hart Whittman-Hart World Bank Zia Yusuf application development architecture Business Models change enteprise architecture information management infrastructure macro conditions next gen cio pace of technology adoption project management security skill shifts user strategy workplace dynamics business impact business process improvement business strategy collaboration iterative management strategy organizational strategy organizational trends pace of change static success technology adoption viability 3PM Adobe ALM application extension and usability application life cycle management customer experience management disaster recovery DR ERP-Link GuiXT HA Hayes Technology high availability Hyperformix IntelliCorp license management Microsoft integration optimization rwang0 SAP Duet secondary market shelfware SusenSoftware Synactive The SAP Optimization List Tidal Software upgrades used software UsedSoft virtualization VMWare West Trax Winshuttle Cerner Cloverleaf Epic Software Epic Systems HCIT health information exchanges healthcare Healthvision HIE MEDITECH mergers and acquisitions Siemens Healthcare collaboration software content management IBM Lotus IBS Software orlando Adobe Air benchmarking HTML 5 implementation information broker Information On Demand Information Week Monday's Musings prediction rapid implementation scalability strategy subscription pricing trending upgrade Alan Webber analyst relations analyst strategy choose define design thinking enterprise strategy government government innovation growth ideate implement industry analyst influencer relations learn Lora Cecere Personal Log prototype public sector research supply chain acquisitions BlueStack database mergers middleware Oracle-Sun partners RedStack servers sun virtual machines AddressDoctor Applimation Cloud data quality DI DQ hp Identity Systems Itemfield Ivan Chong Similarity Systems Siperian Social CRM Ascential Systems Bill Conroy CrossAccess Datactics dbMotion DWL EII ibm software group Kalido LAS Lombardi PIM product information management Raytheon SoftwareInsider SRD Trigo Unicorn Venetica Visionware bill mcdermott CEO Co-CEO Hasso Plattner Léo Apotheker Software vishal sika Gerhard Owald John Schwarz Peter Lorenz agresso analytics AspenTech baan BPCs Cincom enteprise apps geographic requirements IBS industry requirements Intentia IQMS Lawson M3 Lawson S3 Maconomy MAPICS Meridian Systems Microsoft Dynamics GP Microsoft Dynamics NAV Microsoft Dynamics SL Mincom modernization next gen IT leaders OpenAir Planview Plex purpose built regulatory compliance reporting ROI SAP B1 SAP Business All-In-One single instance erp SyteLine tax requirements Tenrox two-tier ERP Unit4 AppExchange beta Chatter Facebook Google Wave Linked In Marc Benioff Microsoft Outlook Social Connector office productivity Project Vulcan Amdahl anti-trust Christine A. Varney Geac Grace Consulting industry trade groups Infor Flex intellectual property IP Joaquín Almunia netCustomer OAUG Quest Quest User Group Seth Ravin Spinnaker support Alex Kao Alp Hug Anil Patrick R Anshu Sharma Apex Charter Management Bank of America Brian Swift Check Solutions Comsys Credit Agricole Securities (USA) Inc. David Anthony Wilkins Dawn Habgood Donna Goodwin DuPont Ed Maguire Enterprise Irregulars FrontStep Hewlett Packard ICI Indian Express Jeff Onesto Jeff Ralyea Jim Kaskade Jozsef Terenyi Karla Rose Hanson Katharyn White Koshy ALEX Kraft Foods Lowe's Companies Mike Gunter Nenshad Bardoliwalla NetGravity NuStar Energy Oliver Claude OpenText Option Ease Paul Alessi Primo Water Corporation Proferi Roebuck and Co Saffron Media Pvt Ltd's Sears Siebel Systems SIOS Technology Stratvantage LLC TechTarget The Frayman Group Universal Orlando Valero Unit 4 3VR Active Endpoints Andy Warzecha Ashesh Badani AT&T Wireless Azul Partners BG+H Capital One Chomp Cisco Systems ClearCross Click Commerce Consult HR Solutions Enterprise Irregular Felton E. Lewis Gladson Greenwood Publishing Group Horses For Sources InformationWeek Intel Corporation Jason Busch Jeff Prillaman Kara Wilson Kinemo Krishnan Parasuraman Kulesa Faul Lafe Low Laura Fitton Lauren McKay Lisa Whelan Mary Hayes Weier Netezza Network General Nitin S oneforty inc Open Mobile Solutions Palisade Systems Palo Alto Networks Paul Papdimitriou Phil Fersht Pistachio Consulting Rajesh Nair Red Hat René Bonvanie Ronda Pitts Krier Sacnchit Vir Gogia ScanControl Social Media Club Somotsoft Spend Matters Group Springboard Research SPSS Steve Cole Swissgrid Tami Casey TEDxTokyo Todd Craig Tri Phan United Business Media Brent Leary collaboration insights crowdsourced R&D Dion Hincliffe early adoptions early movers enterprise collaboration Erin Kinikin Esteban Kolsky evangelizables extended collaboration groundswell hollistic approach innovation insights John Lovett John Ragsdale Josh Weinberger marketing Marshall Lager near tipping points Oliver Marks Paul Greenberg peer-to-peer unpaid armies proacitve social lead generation rapid social marketing response rapid social sales response sales seamless customer experience service social business software social campaign tracking social customer insights social event management social marketing insights social sales insights social service social support social support insights social technologies Susan Scrupski VIP experience choice Maintenance MIcrosoft Dynamics CRM MIcrosoft Dynamics ERP predictability software maintenance technical support value advertising agencies change management eCommer SCRM Activant Systems Amdocs Aspen Tech Featured Kronos Red Prairie Right Now SAS Institute Success Factors Sungard Cloud options code modification configuration consumption creation customization DaaS development as a service hosting IaaS Infrastructure as a Service James Governor Michael Cote NextGen orchestration Phil Wainewright product lifecycle server virtualized software appliances software ownership software version tenancy True SaaS vendor costs APAC Australia Australian SAP User Group Darling Harbour North South Wales SAUG SAUG Summit Sydney Sydney Convention and Exhibition Centre user group event